Name: Tawa Refugio del Puelo
Address: V-721 km 13,4, Puelo, CL

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Guest scores & sentiment

From 102 guest reviews · multi-source · as of 2026-07-19

Guests praise stunning views, comfortable rooms, and exceptional service, especially guides like Diego and gourmet food. Minor complaints include shower temperature control, broken QR codes, and lack of spa, but overall experience is outstanding.

Dimension scores · cross-source

Cleanliness10.0

Service9.8

Location9.8

Value9.6

＋ PraisedStunning lakeside views and tranquil natural setting · Exceptional local cuisine and quality dining · Well-designed rooms with comfortable bedding and bathrooms · Attentive, personalized service and friendly staff

－ ComplaintsLimited activity info access due to broken QR code · Occasional overnight heating failure with slow response · Menu variety limited by local supply; could vary more seasonally · Suggest offering more independent hiking information beyond packages

KEYIdeal for families and nature lovers. Book excursion packages for best guide experience; note shower temp control and QR code issues.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 1

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Room

1 × Extra-large double bed (Super-king size)38 ㎡up to 2

Guests will have a special experience as this double room provides a hot tub. The spacious double room offers soundproof walls, a tea and coffee maker, a terrace with lake views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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Facilities · 74

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableGuest education on local ecosystems and cultureFamily roomsExpress check-in/check-outSafety deposit boxSoundproof roomsFacilities for disabled guestsHot tub/JacuzziPacked lunchesParkingTerracePrivate check-in/check-outBoard games/puzzlesShuttle service (additional charge)Concierge serviceKid mealsEvening entertainmentOutdoor furnitureCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningKey accessCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyJapanese gardenFishing nearbyExpress check-inNo accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availableCharcoal grillPaddle boating nearbyPool sun loungersPrivate beach nearbyPrivate picnicsReception hallSecured parkingSelf parking (surcharge)Beach toysBeach club nearby (surcharge)Airport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWater sports equipmentWine release eventsGamesGuest education on local ecosystems and cultureHorse riding nearbyHousekeeping on requestNon-smoking roomsRestaurantTour deskNon-smoking throughoutWheelchair accessible

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Nearby & map

Sights

1

Calbuco

nature

volcano near Llanquihue lake, Chile

47.6km

2

Alerce Andino National Park

nature

national park in Chile

28.3km

3

Chapo Lake

nature

lake in Los Lagos Region, Chile

31.8km

4

Osorno

nature

stratovolcano in Chile

64.5km

5

Tronador

nature

mountain in Argentina and Chile

60.0km

6

Vicente Pérez Rosales National Park

nature

national park of Chile

55.6km

7

Llanquihue Lake

nature

lake of Chile

73.7km

8

Cerro Volcánico

nature

mountain

48.1km

1

2

3

4

5

6

7

8

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.