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Swissôtel Kursaal Bern

★★★★·9.4/ 10Excellent
SSwissôtel Hotels & Resorts·ALL - Accor Live Limitless·Hotels
163 rooms· Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageAll 55 facilities +
Review
Property information · Hotelbeds

The Hotel, a superior design hotel created by Jan Störmer and Matteo Thun, is a modern 11-story glass and natural stone building. Located in Hamburg's city center, it sits directly opposite the opera house and close to the Alster Lake. Museums, art galleries, cultural venues, and popular shopping areas are within walking distance. The airport is 10 km from the hotel, Dammtor train station and the Hamburg Congress Center/fairgrounds are 700 m away, and the main station is 1. 5 km away.

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Guest scores & sentiment

From 416 guest reviews · multi-source · as of 2026-07-06

Guests praise the excellent location, friendly staff, and free minibar/transport card. Common complaints involve poor views/noise in interior rooms, lack of bathroom privacy, and minor facility issues.

Dimension scores · cross-source

Cleanliness9.4
Surroundings9.4
Location9.3
Service9.0
Facilities8.9
Value8.5
+ PraisedExcellent transport location · Modern and stylish facilities · Friendly and helpful staff · Pet-friendly
- ComplaintsPoor soundproofing/noise · Poor natural light in some rooms · Inconsistent F&B service · High price point

KEYIdeal for convenience seekers. Verify room view to avoid interior rooms; sensitive guests should note privacy and noise concerns.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?+
Located in the city center with great views and a 9.3 location score. Guests enjoy free public transport access.
diningWhat are the dining options?+
Highly rated breakfast buffet available. On-site dining includes Restaurant Yù (Asian) and Giardino Restaurant & Bar (Mediterranean).
familyIs this hotel suitable for families?+
Yes, it allows pets and offers family rooms near the old town. However, check for potential AC or cleaning issues beforehand.
businessHow is the experience for business travelers?+
Business guests love the location and modern rooms. Free minibar and breakfast are highlights. Avoid interior rooms due to poor light.
coupleAny tips for couples staying here?+
Couples appreciate comfort and service. Note that some bathrooms lack privacy and showers may have temperature issues; verify room details.
roomWhat are the room facilities? Is there a free minibar?+
Rooms are renovated with a natural ambiance. Observed perks include a free minibar and transport card. Prefer view rooms over interior ones.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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