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ITC Infantas by Soho Boutique

★★★★·8.9/ 10Recommended
·Hotels
📍C. de las Infantas 29, Centro, Madrid, Madrid, 28004 · Madrid ↗
📞+0034915216688·Official site ↗
Offsite parking discounted rates availableMeeting rooms24-hour front deskLuggage storageFree WiFiConcierge serviceAll 17 facilities +
Review
Property information · Hotelbeds

Offering a perfect blend of classic charm and modern comforts, this appealing boutique hotel enjoys a central location in the popular town of Chueca, near the Retiro Park and at only 200 m from the Gran Vía, where travellers can find the best shops and restaurants of the city. The establishment is very close to many local attractions such as Madrid's Art Triangle, with its three famous museums, the well-known Puerta del Sol and the Plaza Mayor. The elegant guest rooms invite travellers to relax in a warm, charming atmosphere and offer excellent facilities like individually controlled air-conditioning, free Wi-Fi access and a smart TV for guests' entertainment. Everyone is welcome in the on-site restaurant, which serves a varied menu of traditional Mediterranean cuisine with signature touches. Special menus for celebrations can be organized upon request. Other hotel services include a 24-hour reception with free luggage storage as well as excellent meeting facilities.

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Guest scores & sentiment

From 279 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime location, spacious clean rooms, and helpful staff. Free phones and comfortable beds are highlights. Common complaints include limited breakfast quality, outdated facilities like cracked bathtubs, AC noise, and occasional Wi-Fi issues.

Dimension scores · cross-source

Location9.7
Service9.0
Rooms8.7
Cleanliness8.7
Wi-Fi8.4
Surroundings8.2
Facilities8.1
Value7.9
＋ PraisedExcellent location and transport links · Spacious rooms and modern bathrooms · Friendly and helpful staff · Free smartphone provided
－ ComplaintsInconsistent breakfast quality · Some facilities aged or poorly maintained · Occasional cleaning issues · Expensive parking

KEYIdeal for travelers valuing location and room size. Expect modest breakfast quality; verify room condition upon booking.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?＋
Rated 9.7/10 for location, it is in central Madrid near Gran Vía and Chueca, within walking distance of major attractions like the Thyssen-Bornemisza Museum.
roomWhat are the highlights of the room facilities and services?＋
Rooms are spacious and clean (8.7/10), featuring AC, minibars, and flat-screen TVs. Highlights include free mobile phones and comfortable bedding, though Wi-Fi stability varies.
diningHow is the breakfast? Is it included in the room rate?＋
Breakfast is available at an extra charge and receives mixed reviews (7.9/10). Guests note limited choices or mediocre quality, so those with high standards might prefer dining elsewhere.
serviceHow is the service attitude at the hotel?＋
Service scores 9.0/10. The 24-hour front desk offers concierge, luggage storage, and multilingual support. Guests consistently praise the friendly and professional staff.
policyAre pets allowed? Can children stay here?＋
Pets are allowed with food/water bowls provided. However, children are not permitted, making it unsuitable for families. Travelers with kids should look for other options.
pros_consWhat are the main pros and cons of this hotel?＋
Pros: Prime location (9.7), excellent service (9.0), and spacious clean rooms. Cons: Aging facilities (AC noise, cracked tubs), mediocre breakfast, and unstable Wi-Fi. Overall recommendation rate is 99%.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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