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Casa Mayor Saltillo, Hotel Hacienda

★★★★★·8.8/ 10Recommended
·Hotels
📍Boulevard Sarmiento 1385 rancho de Pena · Saltillo ↗
📞+528444388450·Official site ↗
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageAll 42 facilities +
Review
Property information · Agoda

Experience an abundance of unparalleled facilities and features at CASA MAYOR Saltillo, Hotel Hacienda. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as express check-in or check-out and safety deposit boxes are available to accommodate your requirements. Traveling with minimal luggage is achievable at CASA MAYOR Saltillo, Hotel Hacienda due to the hotel's laundromat ensuring your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. Each accommodation at CASA MAYOR Saltillo, Hotel Hacienda is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, you will find the convenience of instant tea and mini bar at your disposal. Understanding the significance of bathroom amenities in enhancing guest contentment, the hotel offers a hair dryer within certain chosen rooms. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

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Guest scores & sentiment

From 192 guest reviews · multi-source · as of 2026-07-17

Guests praise the colonial decor, spacious rooms, and friendly staff, especially breakfast. Common complaints include aging facilities (AC, shower issues), hygiene lapses (dirty sheets/baths), noise, and rigid front desk policies causing poor check-in experiences.

Dimension scores · cross-source

Service9.0
Cleanliness9.0
Facilities8.9
Surroundings8.8
Location8.0
Value7.0
＋ PraisedFriendly and helpful staff · Excellent breakfast buffet · Spacious and comfortable rooms · Elegant hacienda-style decor
－ ComplaintsPoor soundproofing and noise · Overpriced food and drinks · Aging facilities and maintenance issues · Rigid front desk policies

KEYSuitable for those valuing decor and breakfast. Avoid noisy rooms near elevators; inspect room hygiene and AC/shower functionality upon arrival and verify booking rates.

FAQ · grounded in hotel data & reviews

diningHow is the breakfast?＋
Breakfast is highly praised by guests across all segments for being delicious and abundant, serving as a key highlight of the stay.
pros_consWhat are the main pros and cons?＋
Pros: Elegant colonial style, spacious rooms, friendly staff, and great breakfast. Cons: Aging facilities, hygiene lapses, noise, and rigid front desk policies.
serviceHow is the service level?＋
Service scores 9.0/10. Guests praise the warm and friendly staff, though some report low efficiency and inflexibility at the front desk.
facilityWhat fitness and leisure facilities are available?＋
Facilities include an exercise/lap pool with a shallow end, a fitness center (surcharge), and a Japanese garden. Concierge and 24-hour security are also available.
familyIs this hotel suitable for families?＋
Children are allowed, and supervised activities are offered. Families appreciate the spacious rooms and decor, but should note potential issues with aging facilities and pool water quality.
coupleAny recommendations for couples?＋
Highly rated by couples for its elegant Hacienda style and spacious rooms. However, be aware of potential noise disturbances reported by some guests.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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