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Hotel PortoBay Santa Maria

★★★★·9.4/ 10Excellent
·Hotels
📍Avenida do Mar e das Comunidades, Madeirenses 50, Funchal, 9060-190 · Funchal ↗
📞00351291708750·Official site ↗
Check-in 02:00 PM / out 12:00 PM
Comprehensive recycling policyFitness facilitiesFree breakfastGuest education on local ecosystems and culture24-hour front deskGardenAll 44 facilities +
Review
Property information · Hotelbeds

The only adult property is located at the water's edge with direct access to the sea front promenade. Behind the hotel lies the old centre of Funchal, the well-known 'old town'. Its close relationship to the sea, the outstanding and exclusive views over the harbour where the cruise ships dock, its picturesque surroundings and the unique flavours of its cuisine result in genuine urban tranquillity. The hotel’s location is fantastic for both the actively inclined and those who would prefer to relax and listen to the breaking of waves. A congenial hotel offering 146 rooms, restaurant, bars with terrace, direct access to the promenade, outdoor pool, indoor pool, SPA, gym and parking, all in the heart of the city.

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Guest scores & sentiment

From 503 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime seaside location, friendly staff, and comfortable rooms with kitchenettes. Breakfast is abundant but criticized for being too English-style or stale bread. Common complaints include poor soundproofing, noise, cold pool water, and dated facilities.

Dimension scores · cross-source

Location9.8
Cleanliness9.8
Service9.4
Value9.2
Surroundings9.2
Facilities9.0
＋ PraisedExcellent location · Friendly service · Abundant breakfast · Comfortable rooms
－ ComplaintsPoor breakfast coffee · Cold pool water · Dated facilities · Noise issues

KEYSuitable for those valuing location and sea views. Sensitive to noise should beware; expect dated facilities and cold pools.

FAQ · grounded in hotel data & reviews

locationHow is the location of this hotel?＋
The hotel boasts an excellent seaside location in central Funchal, near the old town and beach. With a dimension score of 9.8 from 503 reviews, guests highly praise its convenience and scenery.
diningIs breakfast included? How is the quality?＋
Yes, free buffet breakfast is included. While abundant, some guests note stale bread or overly English-style options. It is recommended to check expectations regarding freshness.
coupleIs it suitable for couples?＋
Highly suitable. As an adults-only hotel, 273 couples praised its retreat atmosphere, comfortable rooms, and friendly service. The seaside location offers an ideal romantic getaway.
policyAre children or pets allowed?＋
No. This hotel is strictly adults-only. Children and pets are not permitted. Please verify this policy before booking to avoid issues.
roomWhat are the highlights of the room facilities?＋
Rooms feature Smart TVs, free Wi-Fi, and kitchenettes, with some having balconies. With a facility score of 9.0 from 503 reviews, guests appreciate the kitchen amenities and comfort.
serviceHow is the service level?＋
Service is highly rated with a score of 9.4. Multilingual staff, 24-hour front desk, and friendliness are key strengths. Overall experience is excellent despite occasional waits.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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