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Van der Valk Waterloo

★★★★·8.9/ 10Recommended
·Hotels
Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableElectric bicycle charging stationAir conditioningLift / ElevatorLuggage storageExpress check-in/check-outAll 55 facilities +
Review
Official

This 3 star hotel is located in the city centre of Florence and was established in 1500. It is close to the Cathedral Square and the hearth of the city center. The nearest station is S. Maria Novella, located at 5 minutes walking distance. All 67 rooms are equipped with minibar, hairdryer, safe and air conditioning.

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Guest scores & sentiment

From 291 guest reviews · multi-source · as of 2026-07-10

Guests praise the location, spacious modern rooms, friendly staff, and high-quality restaurant. Common complaints include outdated facilities in older buildings, noisy AC, poor soundproofing, and disturbances from night construction or logistics.

Dimension scores · cross-source

Surroundings8.6
Cleanliness8.5
Facilities8.3
Location8.2
Service8.0
Value7.4
PraisedFriendly and professional staff · Abundant and tasty breakfast · Spacious and comfortable rooms · Good location
ComplaintsAging facilities needing maintenance · Significant noise issues · Inconsistent service details · Poor value at restaurant

KEYSuitable for those valuing location and dining. Book newer rooms to avoid aging facilities and check for potential night noise from construction or logistics.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
Located in Waterloo near Brussels with free parking and shuttle service. Ideal for leisure and business, scoring 8.2 for location.
diningWhat is the dining experience like?
La Sucrerie offers exquisite cuisine in a historic setting, while Club Bar is relaxed. Breakfast is abundant and well-received, though some find the restaurant value average.
roomWhat are the room facilities and services? Are upgrades available?
Rooms are spacious and modern with free Wi-Fi. Executive upgrades offer spa baths. Note that older rooms may have AC noise or stains, so verify condition upon booking.
serviceHow is the staff attitude and professionalism?
Staff are highly praised for being friendly, professional, and attentive. Service scores 8.0, significantly boosting guest satisfaction.
facilityWhat are the main facilities and conveniences?
Features 24h security, luggage storage, e-bike charging, terrace, and accessible rooms. Professional cleaning ensures high facility scores of 8.3.
pros_consWhat are the main pros and cons?
Pros: Great location, friendly staff, rich breakfast. Cons: Some rooms have outdated facilities, noisy AC, poor soundproofing, and potential night construction noise.
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