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El Convento Boutique Hotel

★★★★·9.3/ 10Excellent
·Hotels
Check-in 03:00 PM / out 11:00 AM
Proposal/romance packages availableFree breakfast24-hour front deskGardenLuggage storageTerraceAll 34 facilities +
Review
Official

El Convento Boutique Hotel, a Small Luxury Hotels of the World property, offers a tranquil oasis in Antigua, Guatemala, a UNESCO World Heritage Site. Located on a charming cobblestone street across from the 18th-century ruins of the Capuchin Convent, this boutique hotel immerses guests in the enchanting atmosphere of this historic town. The 26 well-appointed suites, some featuring terraces or gardens, provide a peaceful retreat. Guests can enjoy a small outdoor pool, a roof terrace, and an excellent restaurant. The hotel is ideally situated for exploring Antigua's rich heritage and is conveniently located 37 km from Guatemala City's La Aurora International Airport. //Covid-19 Measures - Welcome and Check-In: A hygiene check station at the hotel entrance includes a disinfected carpet and alcohol-based hand rub. All guests will have their temperature checked and hands disinfected upon arrival. The check-in process is contactless. - Public Areas/Hotel: Sanitation stations with alcohol-based hand rub and disinfecting towels are located in the hotel corridors. High-contact objects have been removed, and cleaning frequency has increased in all public areas. - Food and Beverage: In-room dining is offered at no extra charge. Digital menus are available. Tables in the restaurant are safely spaced two meters apart, with a maximum of four people per table. - Parking Lot Check-In: All guests arriving via the parking lot will have their temperature checked and receive hand sanitizer and a protection kit. A disinfected carpet and alcohol-based hand rub are also provided. - Staff: All staff members have their temperature checked, disinfect their hands, use a disinfected carpet, and wear surgical masks before entering the hotel. Food-handling staff wear gloves and surgical masks during their shifts. //

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Guest scores & sentiment

From 493 guest reviews · multi-source · as of 2026-07-05

Guests praise the colonial architecture, serene courtyards, and attentive service. Rooms are spacious and centrally located. Complaints focus on high prices, poor maintenance (small/broken pool, noisy AC), thin walls disturbed by corridor music, and occasional billing errors or indifferent dining service.

Dimension scores · cross-source

Location9.8
Cleanliness9.4
Surroundings9.4
Facilities9.2
Service9.0
Value8.6
+ PraisedBeautiful colonial architecture and ambiance · Spacious, comfortable rooms with great amenities · Excellent central location · Most staff are friendly and professional
- ComplaintsManagement errors in reservations or billing · Poor maintenance or faulty facilities · Inconsistent breakfast service or unclear rules · Hallway music noise disturbs sleep

KEYSuitable for travelers seeking historic ambiance and high quality. Caution advised for budget-conscious guests; bring earplugs for noise and verify facility status upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transport convenience?+
Located in the city center with a 9.8 location score, ideal for walking. Paid airport pickup is available.
diningIs breakfast included and how is it?+
Includes a free full breakfast praised for being delicious. Some guests noted occasional service details could be improved.
coupleIs this hotel suitable for couples? Any romantic facilities?+
Yes, highly rated by couples (271 reviews). Offers proposal packages, private dining, and beautiful colonial architecture with fireplaces and bathtubs.
familyAre children allowed? Are there family-friendly facilities?+
Policy states children are not allowed, though some family reviews exist. Please contact the hotel directly to confirm specific age or room restrictions before booking.
roomWhat are the room conditions like? Is soundproofing good?+
Rooms are spacious and comfortable. However, soundproofing is a common complaint due to corridor noise. Request rooms away from public areas for better rest.
serviceHow is the front desk service? Is there a language barrier?+
Features 24-hour front desk and multilingual staff with a 9.0 service score. Some guests reported billing errors or indifferent attitudes, so keep booking confirmations handy.
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