Name: Haven Crest
Address: 137 Upgang Lane, Whitby, GB

04

Guest scores & sentiment

From 240 guest reviews · multi-source · as of 2026-07-11

Guests praise the warm service, cleanliness, and excellent breakfast. Location is quiet with convenient parking. Minor complaints include small room sizes, firm beds, and occasional issues with shower temperature control.

Dimension scores · cross-source

Service9.9

Cleanliness9.7

Value9.6

Wi-Fi9.5

Rooms9.4

Surroundings9.4

Location9.3

Facilities9.3

＋ PraisedFriendly and helpful hosts · Delicious and abundant breakfast · Clean and comfortable accommodation · Quiet location with parking

－ ComplaintsSmall rooms · Uncomfortable beds or poor soundproofing · Distance from town center · Small room size

KEYIdeal for those seeking tranquility and excellent service. Check room size if space is critical.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋

Located on the west side of Whitby’s River Esk with panoramic sea views, it is a short walk from the beach, Captain Cook Monument, and golf links. It is also near North Yorkshire Moors National Park.

diningWhat is the breakfast situation? Are there vegetarian options?＋

Guests highly rate the breakfast (dimension score 9.6), offering hot meals, cereals, yogurt, and fresh fruit. Solo travelers noted vegetarian options are available, and packed lunches can be provided.

coupleIs this hotel suitable for couples?＋

Highly suitable. Couples make up the largest segment (151 guests), praising the butler-style service, cleanliness, and breakfast. The quiet location and convenient parking near the beach make it ideal.

roomHow are the room size and comfort?＋

Rooms score 9.4 for cleanliness and comfort. However, some guests note small sizes and cramped bathrooms. Bed firmness varies, so request soft beds if needed, as some facilities may be dated.

service酒店的服务水平如何？＋

Service is the highlight with a dimension score of 9.9. Guests praise hosts Chris and Faye for their warm, attentive, butler-style service. Staff strictly follow safety protocols including disinfection.

facilityWhat facilities and parking are available?＋

Offers free Wi-Fi (score 9.5), non-smoking rooms, and adult-only areas. Parking includes on-site (possibly surcharge) and off-site discounted rates. Facilities also include golf, fishing, beach toys, and room service.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 3

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Double Room

1 × Double bed16 ㎡up to 2

Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

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Deluxe Double Room with Sea View

1 × Double bed16 ㎡up to 2

Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV with cable channels, as well as sea views. The unit has 1 bed.

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Standard Twin Room

2 × Twin bed14 ㎡up to 2

Providing free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The twin room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

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Facilities · 32

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableParkingAdult onlyStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyInternet accessFishing nearbyOffsite parking discounted rates availableSecured parkingSelf parking (surcharge)Beach toysTelevision in common areasFree wired internetGolfing on siteHousekeeping on requestNon-smoking roomsNon-smoking throughout

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Nearby & map

DiningSights

1

The Brasserie at Saltmoore

Modern British

£££

Located in the extensive Saltmoore hotel and wellness resort, this chic modern brasserie welcomes guests into an elegant dining room of green walls, seersucker upholstery and marble café-style tables. The friendly service team are happy to guide you through the menu, which has a classic British heart and makes a feature of prime meats cooked on the grill. Some seasonal local produce makes an appearance too, like wonderfully pure Whitby crab in an unfussy tartlet, or crème brûlée sweetened with heather honey from the North York Moors.

1.7km

2

Gino's Pizza

pizza

Fast food

315m

3

Long Kings Chinese

Restaurant

Chinese

693m

4

The Met Lounge & Ballroom

Restaurant

Bar

704m

5

Stokers Whitby

Restaurant

Café

1.2km

6

Botham's of Whitby

Restaurant

Bakery

1.3km

7

Cranberry Swamp

Restaurant

Café

1.3km

8

The Jet Black Jewel

Restaurant

Café

1.3km

1

2

3

4

5

6

7

8

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.