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Sheraton Indianapolis Hotel at Keystone Crossing

★★★·8.6/ 10Recommended
SSheraton·Marriott Bonvoy·Hotels
2019 renovated· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 54 facilities +
Review
Official

Sheraton Indianapolis Hotel at Keystone Crossing provides flawless service and all the necessary facilities for visitors. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception assistance, including safety deposit boxes, to ensure guest satisfaction. Whether it's an extended stay or simply needing fresh attire, laundromat and dry cleaning service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Within specific rooms, a coffee or tea maker and instant tea is conveniently available for your use. You'll be pleased to know that select guest bathrooms offer bathroom amenities such as a hair dryer, ensuring a comfortable stay. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Sheraton Indianapolis Hotel at Keystone Crossing · 万豪金卡入住报告(2023年1月)

Sheraton Indianapolis Hotel at Keystone Crossing 住客入住记录

2023-05-21

****ad3a0 · 2023-05-21 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime mall-connected location, comfortable beds, and attentive staff. Common complaints include worn facilities, occasional odors or cleaning lapses, opaque parking fees, and inconsistent pool temperature.

Dimension scores · cross-source

Surroundings9.0
Location9.0
Facilities8.6
Cleanliness8.6
Service8.4
Value8.0
PraisedFriendly and professional staff · Comfortable and clean rooms · Convenient mall and dining access · Ample conference facilities
ComplaintsHigh and confusing parking fees · Outdated facilities needing renovation · Unstable Wi-Fi connection · Poor soundproofing

KEYIdeal for shopping and business. Request high floors, confirm parking fees, and expect some wear.

FAQ · grounded in hotel data & reviews

locationHow is the location and what nearby amenities are there?
Directly connected to The Fashion Mall at Keystone, it offers excellent shopping and dining convenience. With a location score of 9.0 and a 99% recommendation rate from 205 reviews, it is ideal for shoppers and business travelers.
businessIs this hotel suitable for business trips?
Highly suitable. 67 business travelers praised the attentive staff (Service score 8.4) and convenient access to shopping and dining. While some noted Wi-Fi instability, the overall business experience is positive.
familyIs it convenient for families with children? What kid-friendly facilities are available?
Children are allowed, and kid meals are provided. 51 family travelers appreciated the flexible staff assistance. However, note that some guests reported maintenance issues like low pool temperatures and average soundproofing, so check room conditions in advance.
coupleWhat is the experience for couples? Is the environment quiet?
25 couples praised the comfortable beds and good value. However, soundproofing is average, and some rooms had odors or carpet stains. For better sleep, request a high-floor room away from elevators and check cleanliness.
roomWhat are the highlights and issues with room facilities?
Rooms feature coffee makers, PPV movies, and AC. Highlights include comfortable beds and good sleep quality. However, 205 reviews note aging facilities, worn carpets, and occasional odors or cleaning lapses. Inspect the room upon arrival.
diningWhat dining options are available inside the hotel?
The hotel features Keystone Café and The Lobby Bar with room service. Upgrading to the club floor offers complimentary breakfast and evening snacks. Plus, direct mall access provides abundant nearby dining options.
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