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Puerto Plata

★★★·8.3/ 10Recommended
·Hotels
📍Castelnuovo · Atacames ↗
Meeting roomsFitness facilities24-hour front deskLuggage storageFree WiFiOutdoor pool - seasonalAll 14 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise friendly staff and beautiful facilities. Food quality is polarized. Major complaints include outdated rooms, AC failures, inconsistent housekeeping, mosquitoes, and smoking near pools.

Dimension scores · cross-source

Location8.8
Service8.4
Rooms8.3
Cleanliness8.1
Facilities7.9
Value7.5
Wi-Fi7.2
＋ PraisedFriendly and attentive staff · Abundant and tasty food options · Good value for money · Spacious and clean facilities
－ ComplaintsAging facilities needing renovation · Excessive smoking in public areas · Inconsistent room cleaning · High mosquito presence

KEYSuitable for those valuing service and views. Expect issues with room maintenance, cleaning consistency, and mosquitoes.

FAQ · grounded in hotel data & reviews

locationHow is the location? What conveniences are nearby?＋
Located in Atacames near the beach and attractions. Guests rate the location highly at 8.8 for its convenience and scenery.
diningWhat are the dining options and quality like?＋
Features an on-site restaurant and 24-hour room service. Reviews are mixed; some praise variety while others complain about repetitive or poor quality food.
serviceHow is the staff service?＋
Staff service is highly praised with a score of 8.4. Guests consistently appreciate the friendly and attentive service, a key highlight of the stay.
roomWhat is the condition of the rooms? Any common issues?＋
Room facilities score 8.3 but show signs of aging. Common complaints include AC failures, dampness, mosquitoes, and inconsistent housekeeping like unchanging sheets.
facilityWhat main facilities and entertainment are available?＋
Offers a seasonal outdoor pool, fitness center, free WiFi, and meeting rooms. Smoking near pools is a complaint, and some guests find entertainment lacking.
policyWhat are the check-in/out times? Are pets allowed?＋
Check-in is at 11:00 and check-out at 12:00. Pets are allowed. The hotel offers 24-hour front desk, luggage storage, and free self-parking.
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